Now click the “Configure Port…” button.Of course, make sure you don’t uncheck it. This is the one your printer is currently using. Here you should see one of the ports checked.Make sure you don’t click the usual “Properties” option found at the bottom of the menu. Select “Printer Properties” from the menu.Here you should see your printer’s icon.Start typing “Control Panel” on your keyboard and the Control Panel icon will appear.Click the Windows logo at the lower left corner of your screen.To resolve this issue, follow the steps below: This will make it work with dynamic IP addresses rather than the static one. This happens when your printer uses the default port settings.
One of the most common problems when using a network printer is the constant change of IP address.
On the Install the printer driver page, select the printer manufacturer and model, andĬlick Have Disk, and then browse to the folder where the printer driver is located (seeĬomplete the additional steps in the wizard, and then click Finish.ĭid it add a printer to your list of Printers? Can you print?Īlso, in all of their troubleshooting, did they have you save the Full Driver & Software Package and right-click on it and Run as Administrator?. On the Choose a printer port page, make sure that the UseĪn existing port button and the recommended printer port are selected, and then click Next. In the Add Printer wizard, click Add a local printer. Open Devices and Printers by clicking the Start button ,Īnd then, on the Start menu, clicking Devices and Printers.
decompress it, go to the folder where you decompressed it so you can find the full path and.
as your starting point (that is for your device), let's simplify and get the printer installed first.ĭownload just the driver (Assuming Windows 7 64-bit, another bit of information to provide): Printerĭriver & Scanner Driver for Local Connection Now - if you really think that sounds like a pain - provide some details about what has and has not been tried, etc. Over again without the expertise of those who intimately know their own device, wrote the software you are trying to install and tested it on the operating system you are trying to install it on - or you could start everything from a CLEAN and KNOWN GOOD stateĪnd if it fails then - be able to troubleshoot with those at Brother or just return the product as a dud. Why that advice here? If the people who made and support the device (the only one you are reporting having issue with) could not fix things - and you have given NO DETAIL on what they had you try - you could waste time here discussing all of the same things Updates including the printer after you have restored to factory defaults (likely an OEM, not Microsoft, method.) Then install all of the other stuff.
Then install latest hardware device drivers and all Microsoft Restore the machine to factory defaults (likely an OEM, not Microsoft, method) after backing up your important data and collecting your installation media and product keys/serial numbers together. It sounds like a brother problem or one you aren't going to fix in a forum such as this easily and the first bit of advice you are going to get: How do I go about getting this problem fixed? I've tried system recovery and it didn't help. And then it just sits there doing nothing. Gets as farĪs "plug in cable" and turn your machine on. When I start the install disk it goes only so far and then it stops. I called Brother Support and after two hours of trying everything they could think of, the tech told me that I should call Microsoft as the problem had to be with them.